Shipping policy

Last updated: 15 December 2025

At House of Hera, we aim to ship your order as quickly and efficiently as possible. Below you will find everything you need to know about our delivery process, from shipping times and tracking to what to do in case of a problem with your order.

🕒 Order Processing Times

Orders placed on:

  • Monday to Friday before 15:00 (CET) ➝ shipped the next day
  • After Friday 15:00 (CET) or during weekends ➝ shipped on the next working day, so on Monday

⚠️ In rare cases, delays may occur due to high volume, holidays, or external shipping issues. We’ll always do our best to ship your package as soon as possible.

🚚 Estimated Delivery Times

Region  Estimated Delivery Time
🇳🇱 Netherlands 1–2 working days
🇪🇺 EU countries 3–7 working days
🌍 Outside EU 7–14 working days (on average)

Note: customs inspections or local carrier delays may extend international delivery times. House of Hera has no control over these delays.

🔎 Track & Trace

Once your order has been shipped, you will receive a shipping confirmation email containing a Track & Trace link. This link will allow you to follow your order directly via PostNL.

🏠 Wrong address entered?

Please double-check your shipping details before completing your order. 
Entered something wrong? Email us as soon as possible at contact@houseofhera.nl. 

If your package has already been shipped, we unfortunately can’t change the address anymore. House of Hera is not responsible for lost orders due to incorrect address input.

🌍 International Shipping

We ship globally via www.houseofhera.nl

International customers are responsible for any import duties or customs fees charged by their country. These costs are not covered by House of Hera.

If a shipment is refused due to unpaid customs charges, the order will not be refunded.

📬 If you’re not home during delivery. PostNL usually attempts to deliver your parcel to your neighbors. If that’s not possible, a delivery attempt note will be left with a link to reschedule or pick up the parcel. You can adjust your delivery time after the first failed attempt using your Track & Trace link.

🚫 Problems with your delivery?

🔹 Missing item?

So sorry! Email us at contact@houseofhera.nl within 48 hours with:

  • Your order number
  • The item that’s missing

We’ll get back to you within 12 working hours.

🔹 Wrong item received?

Oops! Please email us within 24 hours with:

  • Your order number
  • The correct item you ordered
  • The incorrect item you received

We’ll make it right — fast.

🔹 Package says “Delivered” but you didn’t receive it?
  1. First, check with your neighbors — PostNL sometimes delivers without leaving a note.
  2. If they don’t have it, contact us immediately and we’ll open a case with PostNL.
🔹 Damaged package?

So sorry to hear! Please email us:

  • Clear photos of the damage
  • Your order number

We’ll look into it and help you right away.

🔹 Money taken but order canceled?

Send us an email and we’ll investigate the situation and refund if needed.

💬 Need help?

Contact us at:

📧 contact@houseofhera.nl